Terms Of Service And User Agreement

Service Statement

This is an Agreement between you and Pomme Collection and this Agreement governs both your legal rights with regards to Pomme Collection business as well as your use of our website. You explicitly and implicitly agree to be bound by the terms and conditions of this Agreement each time you access our Website. If you do not wish to be so bound, please do not use or access our Website.

We may amend this Agreement at any time by posting the amended terms on our Website. We may post notices on the homepage of our Website when such changes occur. Such changes become effective in the time as specified in the notice.

Our Products and Services

Pomme Collection provides a Website that sells various pet products and services, as manufactured or provided by Pomme Collection suppliers, to the Pomme Collection community. All sizes listed for Pomme Collection are for reference only. Please kind contact us for more details if you have questions before placing an order.

Our Website Content

You understand and agree that our Website is protected by Copyright Law. Except as otherwise noted, the content of our Website, including but not limited to text, graphics and icons, are copyrighted materials of Pomme Collection, and contain trademarks, service marks and trade names of Pomme Collection. ALL RIGHTS RESERVED. You may use the content ONLY to learn about, evaluate, and/or acquire the goods or services of Pomme Collection.

We make every effort to provide accurate and timely information. However, there may be inadvertent technical factual inaccuracies, omissions, and typographical errors, for which we apologize. Pomme Collection cannot ensure that files you download from the Site will be free of viruses or contamination or destructive features. Pomme Collection reserves the right to make changes and corrections at any time, without notice.

Account Registration

To use our Website, you must first register with Pomme Collection. By registering your account, you represent that you are at least 18 years old and that, to the best of your knowledge and belief, your registration information is truthful, accurate, and complete. A user name and password will be assigned by us or chosen by you. You understand and agree that you are responsible for maintaining the secrecy of your password and for activities occurring under your account. You should change your password promptly and notify us if you believe that others are accessing your account.  To protect yourself and Pomme Collection, you understand and agree that you will not loan your user name and password to others.

Promotional Lists and Newsletters

Pomme Collection and our authorized affiliates only send promotional email messages and newsletters to you if you have voluntarily provided us with your e-mail address and acknowledged your desire to receive such messages. We do not share or sell our promotional lists. Furthermore, all email messages are sent from a secured environment to further protect your privacy. You may remove yourself from our promotional lists at any time by sending an email to our customer service department (info@pommecollection.com) stating that you wish to be removed.

Waiver of Liability for Links to Other Websites

Our Website may contain links to other websites. You understand and agree that we have no control over the content of any such websites, especially with regards to the accuracy, reliability, and timeliness of their content. As always, you understand and agree that your reliance on any content from such websites is solely at your own risk.  You understand and agree that Pomme Collection is in no way liable for any damages to you that may arise from such reliance, regardless of the fact that you reached such a website through our Website.

Pricing and Availability of Inventory

We want you to be satisfied with your purchase. You understand and agree that Pomme Collection’s pricing and availability of inventory are subject to change and that, while we will use our best efforts to make sure our Website has current information, the price or availability of a given product or service on our Website may not be accurate. Furthermore, you understand and agree that Pomme Collection reserves the right to limit and/or refuse sales to resellers.

Problems With Online Ordering

If you have any difficulty with placing an order online, please Contact Us by e-mail or call us at 852-2618 0855.

Order Accuracy

Pomme Collection relies on the accuracy of your online order information. Please ensure that you have typed your name and address correctly, as we will not be responsible for customer typographical errors.

Credit Card Charge-Backs

While we actively support fighting credit card fraud, Pomme Collection has a zero-tolerance policy regarding credit card charge-backs. If you use a credit card to purchase our products and/or services and then start a charge-back process regarding such a purchase, Pomme Collection will immediately terminate your account AND your account and the credit card number you provided will be blacklisted in our systems. You can never again use that account and credit card with Pomme Collection.

Termination of Your Account

If you violate any provision of this Agreement, Pomme Collection may terminate your account. If Pomme Collection terminates your account, we will send you an email stating that your account is being terminated and why it is being terminated to the email address you have listed in your account profile.

Release of Personal Information

Pomme Collection is committed to your privacy and will not share your personal information with anyone. (Please refer to the PRIVACY POLICY) However, you understand and agree that Pomme Collection may release user information about you if required by law or subpoena, or if such release of the information is necessary to address unlawful or harmful activity.

Questions about This User Agreement

Pomme Collection reserves the right of the final decision on the use of offer in case of any disputes arising from the agreement. If you have a question about this User Agreement, please email our customer service department (info@pommecollection.com). Alternatively, you may write us at:

Pomme Collection
Unit 3, 10/F, Block A1, Hang Wai Industrial Centre, 
No. 6, Kin Tai Street, Tuen Mun, N.T, Hong Kong